MICROSOFT EXAM MB-910 PREP: MICROSOFT DYNAMICS 365 FUNDAMENTALS (CRM) - ACTUALTESTSIT SAMPLE DOWNLOAD FREE

Microsoft Exam MB-910 Prep: Microsoft Dynamics 365 Fundamentals (CRM) - ActualTestsIT Sample Download Free

Microsoft Exam MB-910 Prep: Microsoft Dynamics 365 Fundamentals (CRM) - ActualTestsIT Sample Download Free

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Tags: Exam MB-910 Prep, MB-910 Latest Exam Notes, MB-910 Actual Dump, MB-910 Free Dump Download, MB-910 Authentic Exam Hub

After going through all ups and downs tested by the market, our MB-910 real dumps have become perfectly professional. And we bring the satisfactory results you want. Both theories of knowledge as well as practice of the questions in the MB-910 Practice Engine will help you become more skillful when dealing with the MB-910 exam. Our experts have distilled the crucial points of the exam into our MB-910 study materials by integrating all useful content into them.

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This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features.

The MB-910 Exam is an ideal entry point for individuals who are looking to gain knowledge in the field of CRM. MB-910 exam is designed to help you understand the core concepts of CRM and how to implement them using Microsoft Dynamics 365. MB-910 exam covers various topics such as customer engagement, sales management, customer service management, and marketing automation. By passing the MB-910 exam, you will have a solid understanding of how to implement and use Microsoft Dynamics 365 to improve customer engagement and drive business growth.

Microsoft MB-910 Exam Syllabus Topics:

TopicDetails

Describe Dynamics 365 Marketing (10-15%)

Identify Dynamics 365 Marketing capabilities- describe how to target customers by using segments and subscription lists
- describe the lead generation and qualification process including lead scoring
- describe customer journeys
- describe event management features and capabilities
Describe related marketing apps- describe the capabilities of LinkedIn Campaign Manager
- describe the capabilities of Dynamics 365 Customer Voice
- describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insights

Describe Dynamics 365 Sales (15-20%)

Describe the Dynamics 365 Sales lifecycle- describe leads and the process for qualifying leads
- describe the opportunity management process
- describe the quote lifecycle
- describe use cases for orders and invoices
- describe processes and tools used for forecasting sales
Describe related sales apps- describe capabilities of Dynamics 365 Sales Insights
- describe capabilities of LinkedIn Sales Navigator

Describe Dynamics 365 Customer Service (15-20%)

Describe Dynamics 365 Customer Service components- describe cases, queues, and entitlements
- describe Knowledge Management
- describe service-level agreements (SLAs)
Describe related customer service apps- describe Omnichannel for Customer Service
- describe Connected Customer Service
- describe Customer Service Insights

Describe Dynamics 365 Field Service (15-20%)


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Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q23-Q28):

NEW QUESTION # 23
A customer plans to use knowledge articles to share information as cases are resolved.
For each of the following statement, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-knowledge- article


NEW QUESTION # 24
A company plans to replace its existing marketing software with Microsoft products.
You need to recommend an app to accomplish each task.
Which app should you recommend? To answer, drag the appropriate applications to the correct tasks. Each application may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 25
A company plans to synchronize LinkedIn Campaign Manager with Dynamics 365 Marketing to determine who is looking at their LinkedIn advertisements.
What happens during synchronization? To answer, select the appropriate option in the answer area.

Answer:

Explanation:


NEW QUESTION # 26
A company uses Dynamics 365 Sales and Dynamics 365 Customer Service.
The management team wants to understand the benefits of the Dynamics 365 App for Outlook.
You need to explain the available features.
Which two features should you explain?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Track an email from Outlook to an existing sales order in Dynamics 365 Sales.
  • B. Synchronize a custom field in the contact table to a user-defined field in Outlook.
  • C. Synchronize an appointment created in Dynamics 365 Sales to Outlook.
  • D. Create a Dynamics 365 email template.

Answer: A,C


NEW QUESTION # 27
A company uses Dynamics 365 Customer Service. Incoming case records are assigned to queues.
Cases need to be assigned to employees based on predetermined criteria.
You need to determine which routing rules to configure.
Which routing rules should you configure?
To answer, drag the appropriate rule types to the correct needs. Each rule type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

Answer:

Explanation:


NEW QUESTION # 28
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